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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christi Shackelford

June 16, 2025

5  out of  5
rating by Christi Shackelford
"I cannot even begin to tell you just how wonderful all of the staff are! They are ALWAYS there to answer and to help along the way. I’ve insured three new teenage drivers over my time with them and they have always been fabulous with answering ?’s and making sure I have each driver and each car covered more than enough and same with my home policy. Can’t say enough good things!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Smooth Man

June 12, 2025

5  out of  5
rating by Smooth Man
"I worked with Nolan Shields, and he did a fantastic job. He was able to get me setup lighting quick and made the whole process easy and painless. Really appreciate the help, and look forward to insuring more with State Farm in the future! ~ Brady"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Mark Clark

June 12, 2025

4  out of  5
rating by Mark Clark
"Nolan was great to work with,he made the transition from our existing coverage to State Farm easy."
We responded:
"Thank you for your feedback! We’re glad to hear you had a positive experience with our State Farm team. If there is anything else we can do to improve and earn that fifth star, please let us know. We’re here to help with your insurance needs and appreciate your feedback!"
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Paul Richards Jr

June 10, 2025

5  out of  5
rating by Paul Richards Jr
"Nolan was great helping set up my coverage and helped me set up my discounts and made it easy to switch over. Rhonda provides great service and they're always friendly and ready to help."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Conner Cluxton

June 6, 2025

5  out of  5
rating by Conner Cluxton
"Rhonda helped me every step of the way and made sure I understood and was comfortable with a policy change/update. Thanks Rhonda and State Farm!"
We responded:
"Thank you for the five-star rating, Conner! We are grateful for you!"
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Kaleigh Calderon

June 6, 2025

5  out of  5
rating by Kaleigh Calderon
"Nolan has been super helpful and attentive helping me switch my insurance over to a new state. He worked well with my schedule and always quick to make sure he wasn’t inconveniencing me."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Frank

May 30, 2025

5  out of  5
rating by Frank
"Nolan evaluated our insurance needs and patiently helped us transition auto and home policies to State Farm. We will save a significant amount of money going forward! Thanks a lot for your help, Nolan!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Leah Cox

May 30, 2025

5  out of  5
rating by Leah Cox
"My husband and I were in need of changing home owner & car insurance - rates had increased for no reason and was crazy high so I reached out to Nolan @ State Farm and Wow!! We were very impressed with how professional, nice, detailed oriented and the estimate came back very quickly! Even the lady that answered the phone was extremely polite!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Roddy Broussard

May 30, 2025

5  out of  5
rating by Roddy Broussard
"Nolan has really helped me with this experience. I would recommend your agency to anyone!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Mike Walter

May 25, 2025

5  out of  5
rating by Mike Walter
"I’ve been a State Farm customer for decades. I’ve used Karen as my agent for over 10 years. She has always been there to answer all my questions. She goes above and beyond. I’d recommend her for anyone looking for a State Farm agent."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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sharon rhinehimer

May 22, 2025

5  out of  5
rating by sharon rhinehimer
"Rhonda helped me transition my coverage between states seamlessly. The process couldn't have been easier! Thank you soooo much!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Amber Slaughter

May 20, 2025

5  out of  5
rating by Amber Slaughter
"Brina was so nice and accommodating! She helped me transfer my policies over to State Farm. Look out Jake! BRINA’s coming for you!😂"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Sharon Coffey

May 19, 2025

5  out of  5
rating by Sharon Coffey
"Nolan followed up several times to help with my insurance needs and is very considerate and friendly"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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meagan menne

May 19, 2025

5  out of  5
rating by meagan menne
"Karen & her statefarm team have always been so helpful & so easy to work with. Highly recommend for anyone looking into an insurance agency!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Ryan Shields

May 19, 2025

5  out of  5
rating by Ryan Shields
"Karen and her team were wonderful in processing my claim. They made sure the process was understandable, efficient, and most importantly correct. I would highly recommend them to anybody."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Billy Linkugel

May 19, 2025

5  out of  5
rating by Billy Linkugel
"Very easy to work with. Very friendly and great communication."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Lorna Libbert

May 15, 2025

1  out of  5
rating by Lorna Libbert
"Karen was rude and difficult after my husband's mother passed. She delayed processing of the life insurance policy, was rude, and generally decided since she was also unhappy with us that she would make things as difficult as possible. Even asking for a copy of the obituary which she could have easily gotten offline if she really needed it. (That is only one small example of many.) We changed to another local agent who has been awesome."
We responded:
"This is your 2nd review to this office, as the 1st review was a 5 star review so it is troubling to see an inaccurate review posting. The death claim was never delayed in filing by this office. I have a time stamp of when we were notified and when the claim was filed with the company. It was your husband who delayed in getting ALL the necessary paperwork that was mandated to file a death claim. There were numerous calls and text messages to him and to you and they are timed stamp again in the file. This office was waiting on your response. He was the one that was extremely rude to my young team member that simply was unacceptable and as an employer this needed to be addressed. Rudeness is never allowed on both sides of the aisle. Facts matter madam, and you simply are not reporting the facts accurately. "
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Jim Fulton

May 9, 2025

5  out of  5
rating by Jim Fulton
"All of our properties and vehicles are insured through this agency. Their support has always been very prompt and exemplary. I work primarily with Rhonda Cheek in this office."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Favor Neal

April 30, 2025

5  out of  5
rating by Favor Neal
"Rhonda always takes care of my insurance requests, she is timely and explains anything I don't understand and gives me more that one option if available. State Farm isn't always the least expensive option but because of the years of service and kindness Rhonda has given me I continue to return and keep my policies old and new with her and Karen. Apr 30, 2025 Once again, Rhonda with Karen Sheilds state farm has given excellent customer service. Whenever I have a new purchase or policy change she is always happy to help, explain any questions I have and in a timely manner."
We responded:
"Favor, we are delighted to hear about your positive experiences with Rhonda and our team at Karen Shields - State Farm Insurance Agency. Providing excellent service and multiple options to meet your insurance needs is our top priority. Thank you for your loyalty and trust in us. We look forward to continuing to serve you for many more years to come. - Karen Shields - State Farm Insurance Agent, Lawrenceburg, IN"
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Kameron Ribeiro

April 25, 2025

5  out of  5
rating by Kameron Ribeiro
"I recently had the pleasure of working with Rhonda Cheek for my insurance needs, and I couldn't be happier with the service I received. Rhonda is incredibly knowledgeable, patient, and always willing to go the extra mile to ensure I understood my options. She made the entire process seamless and stress-free. I highly recommend Rhonda to anyone looking for a reliable and trustworthy insurance agent!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Grant Gellert

April 23, 2025

5  out of  5
rating by Grant Gellert
"Always super helpful and responsive with all my insurance needs. They have the best customer service and competitive rates."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Katie Funk

April 17, 2025

5  out of  5
rating by Katie Funk
"Rhonda and the rest of the Statefarm team have been of great help for almost 10 years of making sure I am covered in all aspects from life insurance to my cars. Rhonda in particular has been such a great help when I learned that my address had not been changed to my new one which made it to where I was still paying other states premiums- she helped me get the new ones quoted and updated in just a few hours and saved me money in the end! Anything I need they are always willing to help!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Keith Sieverding

April 9, 2025

5  out of  5
rating by Keith Sieverding
"Karen Shields and her agency had been our partner in insurance since the 80's. They have always gone the extra mile to make sure our protection is up to date and ready to help when there is a claim. Thanks for having our backs!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jonathan Welzel

April 8, 2025

5  out of  5
rating by Jonathan Welzel
"Rhonda Cheek and the entire Team with Karen Shields are always friendly and quick to respond to questions. They have been helping me with all of my insurance needs (home, car, ATV, boat, renters and RV) for about 25 years. They have also helped me with a special jewelry and home construction policy."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Debbie Sandlin

April 8, 2025

5  out of  5
rating by Debbie Sandlin
"Rhonda could not have been more efficient and helpful when we moved to Lawrenceburg."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."